Privacy Policy

1. Introduction

RiequDigit ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website riequdigit.com or use our services.

This policy applies to all users of our website and services, including students, corporate clients, and website visitors.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, profession, industry)
• Educational and professional background
• Payment information (processed securely through third-party payment processors)
• Course preferences and learning goals
• Assessment results and progress tracking data
• Video recordings of training sessions (with your consent)

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our training services
• Processing course registrations and payments
• Communicating with you about your courses and progress
• Customizing your learning experience
• Sending newsletters and marketing communications (with your consent)
• Analyzing website usage and improving our services
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given us explicit consent to share your information
• Protection: To protect our rights, property, or safety, or that of our users

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection practices
• Secure data backup and recovery procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Course records: 7 years after completion
• Payment information: As required by tax and accounting laws
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years

7. Your Rights

Under Australian Privacy Law, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your information
• Withdrawal: Withdraw consent for processing based on consent

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How cookies are used
• How to manage your cookie preferences
• Third-party cookies and analytics

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

9. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Data Transfers

Your personal information may be processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Our Privacy Officer at [email protected]
• The Office of the Australian Information Commissioner (OAIC)